Privacy Policy
Last updated: July 2026
Villa Pomona ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a booking inquiry.
1. Information We Collect
When you submit our booking form, we collect:
- Name — to address you personally
- Email address — to respond to your inquiry
- Check-in and check-out dates — to check availability
- Accommodation preference — to understand your needs
- Guest count and children — to prepare for your stay
- Airport transfer preference — to arrange transportation
- Special requests — to personalise your experience
We do not collect payment information through this website. No payment is required to submit a booking inquiry.
2. How We Collect Information
We collect information directly from you when you fill out the booking form on our website. We also use privacy-friendly analytics to understand general website usage patterns without identifying individual visitors.
3. Third-Party Processors
We use the following third-party services to process your data:
- Bentral — processes booking calendar and form submissions for availability and reservations.
- Email — we receive your inquiry via email at info@villa-pomona-bled.com.
- WhatsApp — if you choose to contact us via WhatsApp, your messages are subject to Meta's privacy policy.
4. Purpose of Processing
We process your personal data solely for the purpose of responding to your accommodation inquiry and managing your booking request. We do not use your data for marketing purposes, sell it to third parties, or use it for automated decision-making.
5. Data Retention
We retain your inquiry data for as long as necessary to process your booking request and, if applicable, for the duration of your stay and any follow-up. If no booking is made, we delete your information within 12 months of your inquiry.
6. Analytics
This website uses a privacy-friendly analytics service to collect anonymous usage statistics (page views, browser type, approximate country). No personal data is collected, and no cookies are used for analytics purposes. You can opt out by enabling "Do Not Track" in your browser.
7. Your Rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at info@villa-pomona-bled.com.
8. Contact
If you have questions about this Privacy Policy, please contact us:
- Email: info@villa-pomona-bled.com
- Phone/WhatsApp: +386 51 603 858
- Address: Crtomirova ulica 2, 4260 Bled, Slovenia